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My Current Schedule:
When: Where:
May 2009-? Boise, Idaho
 
The Travel Adventure is on hold indefinitely. Read my blog entry here about why.
 
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Logo for the Traveling Webmaster at Have Web Sites Will Travel who will design database enabled web sites while on his adventure. He is currently located in Meridian, Idaho. The Traveling Webmaster has been on this adventure for 4008 days. His next destination is , .  He will be there on or about   .

4,009 Days Since The Adventure Began!

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Travel Status: Inport

Current Home Port:
Boise, Idaho
Actual Location:
Meridian, Idaho
Temp: 63 °F


Adventure Miles:
,

Situation Report
Last Update: 19 May 2009

 
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Travel Diary Category: Complaint Dept.
Travel Diary Title:
"Toshiba America Inc Computer Technical Support Nightmare"

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Friday, November 16, 2007

One year ago I bought a Toshiba Satellite A105 Laptop and have generally been pleased with the machine. That is until about a month and a half ago. Something got corrupted in my Windows OS where I could not get past the login screen.  In fact I could get to the login screen for about 3 or 4 seconds then my screen went blank.

I was able to boot up in safe mode and access all my files and off load them to my backup computer so I lost no data. The mere fact that I could login in safe mode told me the problem was a driver or some other corrupted Windows system file. So I went looking for my restore discs and could not find them. I never got a set when I purchased the computer.  That will never happen again.

Next, I went online looking for a place to order a system restore disc for my Toshiba Satellite A105 Laptop and found digitalmedia-labs.com. I placed an order and waited the 4 to 5 business days they told me that it would take to receive the discs. After 10 days I contacted them and got a message back saying that it had been shipped. After that one initial message from digitalmedia-labs.com I never heard from them again. I waited another week then went into PayPal and opened a dispute so I could get a refund. digitalmedia-labs.com never responded to my dispute and after a week I escalated the dispute up to have it adjudicated. PayPal ruled for me and I finally got a refund. I never did hear from digitalmedia-labs.com again.

After I realized I was not going to get my discs from digitalmedia-labs.com I called Toshiba  America Inc technical support and they agreed that it was a Windows driver or system file problem. I ordered the restore disc from them with expedited shipping. The technician told me it would be here in 3 - 4 business days. After 6 business days I called back and a different technician told me the discs were on back order.  I asked when were they going to tell me my discs were on back order.  I got no answer only a sorry. She said I could call back after two business days.

Well I waited another week and I called again and this time I was told that it had shipped. But they shipped it to my (credit card) billing address, which is also the mail forwarding address I use as a full time RVer, and not to the address I had given them. I had given the first technician my current address where I am staying in Idaho but they didn't use it.

Anyway the following week I got the system restore disc and in a couple of hours I had a restored to factory condition working laptop.  Now all I have to do is reload it with all my programs and reset all my settings, Windows classic theme, mouse pointer sizes.  The list goes on an on. What a pain!

All in all what had been my primary computer for my online business was out of service for 6 weeks. I will never, let me take that back I don't like to say never, so lets say it will be a long, long time before I will buy a Toshiba computer again.  Even if their computers are good their tech support sucks!

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013,466 miles are the actual travel miles with the trailer since 1 November 2003 when I left Emmett, Idaho until today (Oct 22, 2014) where I am located in Meridian, Idaho.

They do not include daily trip miles for morning coffee or trips to scenic/tourist locations etc.